Records Retrieval Specialist II — Fast-Paced Client Service

U.S. Legal Support, Inc.; Plymouth (MN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Company-Paid Life Insurance

Employee Assistance Program

Ongoing Training & Development

Job summary

American Retrieval is seeking a Records Retrieval Specialist II to manage and expedite medical and legal record requests while delivering exceptional service and accuracy. This on-site role involves daily outreach to record custodians, healthcare facilities, and clients.

The ideal candidate has 3–5 years in customer-focused roles and comfort with high-volume calls in a fast-paced environment. You'll enter and track requests across multiple systems, maintain precise documentation, and collaborate

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service, client support, account management, records retrieval, or related experience.
• Experience in legal services, healthcare, medical records, insurance, call center, or related industries preferred.

Responsibilities

• Records Retrieval & Follow-Up: Proactively contact record custodians, healthcare facilities, and other providers to obtain requested records.
• Client Service & Relationship Management: Serve as a primary point of contact for clients regarding order status and record requests.
• Data Entry & Order Management: Accurately enter and maintain record request information within company systems.
• Problem Resolution & Communication: Communicate status updates to clients in a timely manner and resolve issues related to orders and documentation.
• Operational Support: Participate in special projects and adhere to policies and quality standards.

Skills

Customer service

Verbal communication

Written communication

Outbound calls

Multitasking

Organization

Problem solving

Data entry systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

American Retrieval is seeking a Records Retrieval Specialist II to manage and expedite medical and legal record requests while delivering exceptional service and accuracy. This on-site role involves daily outreach to record custodians, healthcare facilities, and clients.

The ideal candidate has 3–5 years in customer-focused roles and comfort with high-volume calls in a fast-paced environment. You'll enter and track requests across multiple systems, maintain precise documentation, and collaborate