Records Retrieval Specialist II — Fast-Paced, Client-Focused

U.S.-Legal-Suppor; Plymouth (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Life Insurance

Employee Assistance Program

Ongoing Training and Development

Job summary

American Retrieval is hiring a Records Retrieval Specialist II to manage medical and legal record requests, communicate status to clients, and maintain accurate documentation. The role involves high-volume outbound calling, cross-functional collaboration, and adherence to service standards in a fast-paced environment.

The ideal candidate has 3–5 years in customer service or related fields, with strong communication and data entry skills, and the ability to work independently and within a team.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of customer service, client support, or related experience.
• Experience in legal or healthcare support industries preferred.

Responsibilities

• Record retrieval and timely follow-up with custodians and facilities.
• Serve as primary point of contact for clients and manage relationships.
• Accurately enter and maintain order records in company systems.
• Research, resolve issues, and escalate when appropriate.
• Support departmental projects and adhere to policies and quality standards.

Skills

Customer service

Communication skills

Multitasking

Data entry

Microsoft Office

Phone-based support

Education

High School Diploma

Tools

CRM systems

Data entry systems

Job description

American Retrieval is hiring a Records Retrieval Specialist II to manage medical and legal record requests, communicate status to clients, and maintain accurate documentation. The role involves high-volume outbound calling, cross-functional collaboration, and adherence to service standards in a fast-paced environment.

The ideal candidate has 3–5 years in customer service or related fields, with strong communication and data entry skills, and the ability to work independently and within a team.