Remote Real-Time Payments Support Engineer

yuno; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock options

Home office allowance

Provided work equipment

Health plan coverage

Flexible time off

Job summary

yuno is seeking a technically capable support professional to act as the first line of defense for customers and internal monitoring of a global payments platform. You will blend front-line incident response with hands-on engineering tasks, building real-time visibility into critical workflows and assisting backend teams to reproduce and resolve issues.

The role is fully remote, based in Colombia, with stock options, home office allowance, and equipment provided.

Qualifications

• Fluent written and verbal English.
• Around one year of experience in technical support, NOC operations, or a related role.
• Working knowledge of monitoring tools and alerting systems.
• Some coding ability, including scripting, debugging, or log analysis.
• Comfort with APIs and assisting users on integration questions.
• Strong analytical mindset and customer empathy in high-stakes settings.

Responsibilities

• Build and maintain real-time monitoring and alerting to surface problems before incidents.
• Serve as primary contact for client questions and technical issues; escalate when needed.
• Assist backend engineering with scripting, bug reproduction, log analysis, and API testing.
• Develop and document scalable operational processes to preserve service quality.
• Analyze recurring issues and propose data-driven improvements to shift from reactive to strategic.
• Maintain coverage via structured shift handovers and do light development to deepen backend skills.

Skills

Technical support

NOC operations

Monitoring tools

Scripting

API testing

English communication

Job description

yuno is seeking a technically capable support professional to act as the first line of defense for customers and internal monitoring of a global payments platform. You will blend front-line incident response with hands-on engineering tasks, building real-time visibility into critical workflows and assisting backend teams to reproduce and resolve issues.

The role is fully remote, based in Colombia, with stock options, home office allowance, and equipment provided.