Audience Services Concessions Lead

Minnesota Orchestral Association; Minneapolis (MN); On-site; USD 25,000 - 28,000; Part time

Job summary

The Minnesota Orchestral Association is seeking a part-time Audience Services team member at Orchestra Hall to supervise concessions staff, assist with training, and uphold service standards of advocacy, efficiency and courtesy.

The role requires on-site work, strong English communication, a High School diploma or GED, and at least one year of customer service and supervisory experience, with POS experience essential.

Qualifications

• High School diploma or GED or equivalent required.
• Strong written and verbal English communication skills.
• Minimum of 1 year customer service experience.
• Minimum of 1 year supervisory experience.
• Previous Serv Safe or Alcohol Awareness training preferred. Yearly renewal is mandatory, and training is provided.
• Previous First Aid/CPR certification preferred. Bi-annual certification is mandatory, and training is provided.

Responsibilities

• Assist with department projects and tasks, including participation and delegation, monitoring for accuracy and tracking progress through completion
• Address staff policy violations and/or conflicts, taking appropriate, immediate action and reporting details to the full-time Manager on Duty
• Assure all employee checkouts and banks are complete, accurate, and balanced; resolve any discrepancies
• Assist with the training and mentoring of Concessions team
• Welcome other team members to observe customer interactions
• Demonstrate excellent customer service techniques and precise knowledge of products
• Update and remind staff of current products and policies
• Patiently and accurately answer questions regarding event/facility information, patron concerns, etc.
• Coach and train Audience Services employees as needed, providing input for evaluations
• Monitor the service and sales transactions of concessions staff determining when assistance and/or intervention is necessary to ensure exemplary customer service

Skills

Customer service

Supervisory experience

English communication

Time management

Team leadership

Education

High School diploma or GED

Tools

Point-of-sale system experience

Typing

Computer literacy

Job description

The Minnesota Orchestral Association is seeking a part-time Audience Services team member at Orchestra Hall to supervise concessions staff, assist with training, and uphold service standards of advocacy, efficiency and courtesy.

The role requires on-site work, strong English communication, a High School diploma or GED, and at least one year of customer service and supervisory experience, with POS experience essential.