Sr. Account Manager, Regulated Markets - Express Scripts - Hybrid

Cigna; St. Louis (MO); Hybrid; USD 97,000 - 161,000; Full time

Benefits offered by this job

401(k)

company paid life insurance

tuition reimbursement

a minimum of 18 days of paid time off

Job summary

The Cigna Group is seeking a Sr. Account Manager to ensure superior service for clients and patients, managing day-to-day relationships and cross-functional coordination to meet service expectations.

The role focuses on client satisfaction, retention, and profitability through proactive performance reviews and timely, accurate handling of requests and initiatives. Occasional remote work may be possible, with travel up to 20%.

Qualifications

• Bachelor's degree or 11+ years of experience in related field.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.

Responsibilities

• Manage day-to-day client relationships with knowledge of client benefit plan offerings.
• Interact with clients, consultants and producers to provide preventative consultation and issue resolution.
• Execute benefit changes, upsells, new groups, terminations and escalated issues accurately and timely.
• Lead internal meetings for new group implementations ensuring collaboration and timely delivery.
• Present performance metrics to clients monthly/quarterly to show value and drive retention and upsell opportunities.

Skills

Client management

Cross-functional collaboration

Communication

Problem solving

Project management

Travel readiness

Education

Bachelor's degree in related field

Master's degree

Tools

Microsoft Office

Job description

*This job can be filled to align with any Cigna/Evernorth multifunction office location*

The Sr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Sr. Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients' needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

ESSENTIAL FUNCTIONS

• Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review operational performance against client's expectations and needs.
• Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

QUALIFICATIONS

• Bachelor's degree in related field or 11+ years of experience.
• 5+ years relevant experience with Bachelor's Degree or Master's degree and 3+ years of relevant experience
• Regulated Market experience preferred, as this role is intended to focus primarily on Regulatory lines of business
• Experience simultaneously supporting multiple projects / initiatives and navigating multiple stakeholder groups to accomplish intended outcome preferred
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer

• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
• leaves of absence

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.