Sr. Account Manager, Regulated Markets - Express Scripts - Hybrid

Cigna Health and Life Insurance Company; Cool Valley (MO); On-site; USD 97,000 - 161,000; Full time

Job summary

The Cigna Group is seeking a seasoned professional to manage day-to-day client relationships and benefit operations within a regulatory-focused portfolio. You will lead cross-functional teams, implement new groups, and present performance metrics to clients to drive satisfaction and retention.

The role requires strong communication, analytical skills, and the ability to navigate multiple stakeholders while traveling up to 20% as needed.

Qualifications

• Bachelor’s degree in related field or 11+ years of experience.
• Regulated Market experience preferred in regulatory lines of business.
• Experience supporting multiple projects and navigating multiple stakeholder groups.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects using project management processes.
• Ability to work cross-functionally and resolve issues with urgency.
• Ability to travel overnight up to 20%.
• Home office internet must be cable or fiber with 10 Mbps down / 5 Mbps up.

Responsibilities

• Manages day-to-day client relationships with knowledge of benefit plans and products.
• Interact with clients, consultants and producers to provide preventative consultation, analysis and issue resolution.
• Process client benefit requests including changes, upsells, new groups, terminations and escalations.
• Lead implementations for new groups and product offerings with cross-team collaboration.
• Host client-focused meetings to review performance against expectations and needs.
• Present operational metrics to clients monthly/quarterly to highlight performance and opportunities.

Skills

Client relationships

Communication skills

Project management

Regulated Market experience

Cross-functional collaboration

Analytical thinking

Problem solving

Microsoft Office

Internet proficiency

Travel readiness

Time management

Education

Bachelor’s degree or 11+ years experience

Tools

Microsoft Office

Job description

This job can be filled to align with any Cigna/Evernorth multifunction office location

ESSENTIAL FUNCTIONS

• Manages day to day client relationships through comprehensive knowledge of client’s benefit plan and product offerings.
• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
• Lead client centric team meetings to review operational performance against client’s expectations and needs.
• Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.

QUALIFICATIONS

• Bachelor’s degree in related field or 11+ years of experience.
• 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3+ years of relevant experience
• Regulated Market experience preferred, as this role is intended to focus primarily on Regulatory lines of business
• Experience simultaneously supporting multiple projects / initiatives and navigating multiple stakeholder groups to accomplish intended outcome preferred
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Ability to travel overnight up to 20%.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.