Logistics Coordinator, Tues-Sun 2:30pm-11pm EST ( Remote local to Miami )

UPS Supply Chain Solutions, Inc.; Miami (FL); Híbrido; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

UPS Supply Chain Solutions, Inc. seeks a Customer Service representative to handle inquiries via phone, email, and website, ensuring timely and accurate processing of shipments using our logistics platform.

The role starts remotely and will transition to a fully on-site Miami office, with training sessions and evening shifts. The ideal candidate has at least 1 year of customer service experience, strong communication and organizational skills, and the ability to work in a fast-paced environment.

Formación

• Must be a U.S. Citizen or National or legally authorized to work in the U.S.
• Must be at least 18 years old and have a high school diploma or GED.
• At least 1 year of customer service experience.
• Proficient in Microsoft Word, Excel, Outlook, data entry and typing 30 WPM.
• Knowledge of US and world geography and time zones preferred.
• Call Center experience preferred.
• Outstanding communication, customer service, and organizational skills.
• Able to operate in a fast-paced and demanding environment.
• Flexible — can work additional hours as business requires.

Responsabilidades

• Handle incoming customer requests via phone, email and website with urgency and attention to detail
• Using MNX’s proprietary logistics management platform, process, monitor, and manage critical customer shipments for various industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

Conocimientos

Customer service experience

Time management

MS Word

MS Excel

MS Outlook

Data entry

Typing 30 WPM

Geography & time zones knowledge

Call Center experience

Communication skills

Ability to work in fast-paced env

Flexibility to work extra hours

Educación

High school diploma or GED

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed’s in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work Location:

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role.

Candidates must be able to commute when on-site work resumes.

What you will do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
• Using MNX’s proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
• Communicate with customers and agents in a professional and courteous manner
• Meet required team metrics
• Stay current on all required training

What you bring:

• At least 1 year of customer service experience
• Time Management
• Must be at least 18 years old and have a high school diploma or GED
• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
• Knowledge of US and world geography and time zones is preferred
• Call Center experience is preferred
• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift / Hours: Tuesday - Saturday from 2:30 PM - 11:00 PM EST

Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.

This position will start out remote but will transform into a fully in office role.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.