Remote-Ready Customer Service Specialist (Banking)

KeyBank; Town of Amherst (NY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

PTO

Fitness reimbursement

Tuition reimbursement

Job summary

KeyBank is hiring a Customer Service Specialist forConsumer Banking in Amherst, NY. This fast-paced role focuses on delivering excellent client experiences, resolving issues, and educating clients on Key’s online products and services.

Training begins onsite with potential flexible shifts and weekend options. Successful candidates will leverage strong listening skills, empathy, and tech-savvy capabilities to support customers across voice, chat, and other channels, while maintaining high service

Qualifications

• High school diploma or GED required.
• Minimum 1 year client service experience.
• Ability to read and follow call center scripts.
• Advanced computer skills and navigating multiple screens.

Responsibilities

• Receive inbound calls from consumer clients in fast paced environment.
• Answer client questions and de-escalate concerns.
• Provide technical support for online banking products and services.
• Navigate systems to assist clients over phone, chat, or other channels.

Skills

Client service

Problem solving

Multitasking

Empathy

Communication

AI tools usage

Education

High school diploma or GED

Tools

KeyBank systems

Multiple screens navigation

Job description

KeyBank is hiring a Customer Service Specialist forConsumer Banking in Amherst, NY. This fast-paced role focuses on delivering excellent client experiences, resolving issues, and educating clients on Key’s online products and services.

Training begins onsite with potential flexible shifts and weekend options. Successful candidates will leverage strong listening skills, empathy, and tech-savvy capabilities to support customers across voice, chat, and other channels, while maintaining high service