Inbound Banking Support Specialist II (Remote After Training)

KeyBank; Brooklyn (OH); Hybride; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

KeyBank is seeking a client-focused inbound Customer Service Specialist to support business clients with technical navigation across products, services, and online banking platforms. This role emphasizes meaningful, solution-oriented interactions that build trust and long-term relationships.

The position requires on-site training for five months at 4910 Tiedeman Road in Brooklyn, OH, with later potential for full remote work.

Qualifications

• Minimum 2 years of experience in customer service, technical support, or financial services.
• Ability to resolve client issues with empathy and efficiency.
• Experience in a fast-paced, high-volume environment is preferred.

Responsabilités

• Handle inbound calls and chats with professionalism and empathy.
• Educate clients on product features and digital tools to empower operations.
• Provide first-line technical support for online banking platforms and browser issues.
• Document interactions accurately and follow compliance standards.
• Collaborate with internal teams to resolve escalated cases and improve service levels.

Connaissances

Client Engagement

Customer Service Excellence

Technical Issue Resolution

System Navigation

Strategic Problem Solving

Adaptability

Intellectual Curiosity

Script Adherence

Storytelling

Effective Communication

Formation

High school diploma or equivalent

Associate or bachelor’s degree preferred

Description du poste

KeyBank is seeking a client-focused inbound Customer Service Specialist to support business clients with technical navigation across products, services, and online banking platforms. This role emphasizes meaningful, solution-oriented interactions that build trust and long-term relationships.

The position requires on-site training for five months at 4910 Tiedeman Road in Brooklyn, OH, with later potential for full remote work.