Remote Member Care Specialist

NCD; Dallas (TX); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Paid remote training (2–4 weeks)

Health insurance

Dental insurance

Life insurance

Disability insurance

Professional development

Work from home allowance

Positive work environment

Job summary

NCD is seeking a Remote Customer Service Advisor to join our team. This 100% work-from-home role provides high-quality phone, email, and chat support to our members, with training and equipment supplied by the company.

You will handle inquiries, resolve issues, and maintain CRM records while upholding our service standards. Prior call center experience and strong communication are essential; bilingual skills are a plus.

Qualifications

• 2+ years of customer service or call center experience.
• College degree preferred, but not required.
• Excellent verbal and written communication skills.
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously.
• Bilingual is a plus (Spanish bilingual employees receive an additional pay differential).

Responsibilities

• Handles both inbound and outbound communication with members and/or providers.
• Communicates with clients across multiple channels, including phone, email, and chat.
• Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
• Refers new product enrollment or changes to existing enrollment to a licensed agent.
• Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
• Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
• Continually maintains working knowledge of all company products and services.
• Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
• Builds trust with members across the healthcare life cycle and improves member retention.
• Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
• Attends and participates in team meetings, skill builders, training exercises.

Skills

Customer service

Communication

Multitasking

Bilingual (Spanish)

Education

College degree preferred

Tools

CRM software

Job description

NCD is seeking a Remote Customer Service Advisor to join our team. This 100% work-from-home role provides high-quality phone, email, and chat support to our members, with training and equipment supplied by the company.

You will handle inquiries, resolve issues, and maintain CRM records while upholding our service standards. Prior call center experience and strong communication are essential; bilingual skills are a plus.