Remote-Ready Commercial Insurance Account Manager

Insurance Office of America; Grand Rapids (MI); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Competitive salary + bonus potential

Professional growth opportunities

Respectful culture and work/familylife

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, ensuring retention and supporting new business, with remote work options for candidates in Eastern or Central Time Zones.

Ideal candidates will have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong analytical and customer service skills. On-site work may be required per policy; IOA values integrity and leadership.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Ensure no errors or omissions.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Skills

Account management

Analytical skills

Customer service

MS Office

High school diploma

Insurance knowledge

Licensing (P&C)

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, ensuring retention and supporting new business, with remote work options for candidates in Eastern or Central Time Zones.

Ideal candidates will have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong analytical and customer service skills. On-site work may be required per policy; IOA values integrity and leadership.