Remote-Ready Broker & Employer Services Lead

Point32Health; Canton (MA); On-site; USD 133,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Paid time off

Life and disability insurance

Tuition program

Well-being benefits

Job summary

Point32Health seeks a Senior Manager to lead the Broker & Employer Services strategy, operations, and transformation. You will partner with Sales, Operations, Product, and Digital teams to deliver an exceptional end-to-end experience.

This role focuses on growth, retention, and service excellence, balancing operational execution with transformational change across multi-channel servicing.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 8+ years leadership in service operations or healthcare ops.
• 5+ years of managing managers and cross-functional initiatives.

Responsibilities

• Lead Broker & Employer Services strategy and transformation.
• Drive operational excellence and customer experience improvements.
• Develop data-driven performance scorecards and executive reporting.
• Partner with cross-functional teams to align enterprise priorities.
• Build a high-performing, inclusive workforce and culture.

Skills

Leadership

Stakeholder management

Strategic planning

Data-driven decision making

Communication skills

Education

Bachelor’s degree in a related field

Master’s degree

Tools

CRM platforms

Automation

AI-enabled technologies

Job description

Point32Health seeks a Senior Manager to lead the Broker & Employer Services strategy, operations, and transformation. You will partner with Sales, Operations, Product, and Digital teams to deliver an exceptional end-to-end experience.

This role focuses on growth, retention, and service excellence, balancing operational execution with transformational change across multi-channel servicing.