Broker & Employer Services Leader, Strategy

P32HS Point32Health Services Inc; Massachusetts; Hybrid; USD 133,000 - 200,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Paid time off

Life and disability insurance

Tuition program

Well-being benefits

Job summary

Point32Health is seeking a Senior Manager to lead Broker & Employer Services, shaping strategy and delivering best-in-class service across channels. You will translate customer insights into scalable improvements and partner with Sales, Product, Digital, and Operations to drive growth and loyalty.

In this role, you will champion data-driven decision making, set performance targets, and lead a high-performing team to deliver operational excellence and a modern, omnichannel servicing experience.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Master's degree preferred for advanced leadership and strategy.
• 8+ years of progressive leadership in service operations or related fields.

Responsibilities

• Lead Broker & Employer Services strategy across channels and touchpoints.
• Drive transformation initiatives to improve customer experience and efficiency.
• Partner with Sales, Product, Digital, and Operations to align priorities.
• Develop performance scorecards and data-driven insights for leadership.

Skills

Strategic leadership

Customer experience

Data analysis

Cross-functional collaboration

Project management

Education

Bachelor's degree in related field

Master's degree

Tools

CRM platforms

Automation

AI-enabled technologies

Job description

Point32Health is seeking a Senior Manager to lead Broker & Employer Services, shaping strategy and delivering best-in-class service across channels. You will translate customer insights into scalable improvements and partner with Sales, Product, Digital, and Operations to drive growth and loyalty.

In this role, you will champion data-driven decision making, set performance targets, and lead a high-performing team to deliver operational excellence and a modern, omnichannel servicing experience.