Remote RCM Quality & Performance Analyst

LifeStance Health Inc.; Northern (KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. seeks a Quality and Performance Coordinator to support QA audits and performance improvement across Revenue Cycle Management. You will analyze data, identify gaps, and partner with teams to improve accuracy, compliance, and efficiency in benefit verification, posting, denials, and AR management.

The role emphasizes adherence to payer rules, internal policies, and continuous improvement while promoting LifeStance values. This is a remote position with nationwide U.S.

Qualifications

• 2–4 years of experience in healthcare Revenue Cycle Management.
• Experience in AR, billing, denials, payment posting, or eligibility/benefits.
• Prior quality assurance, auditing, or training experience preferred.
• Behavioral Health RCM experience a plus.

Responsibilities

• Conduct structured QA audits across RCM functions including benefit verification, charge capture, payment posting, denial handling, and AR follow-up.
• Document audit findings, error types, and trends using standardized scoring tools.
• Identify recurring issues and training gaps; escalate high-risk findings to leadership.
• Track performance metrics and analyze data to identify patterns and opportunities for improvement.
• Support development of scorecards and dashboards; provide actionable insights to leaders.
• Participate in root cause analysis for quality failures, claim errors, and payer denials; recommend corrective actions.
• Maintain records of audits, findings, and corrective actions; prepare reports for leadership reviews.

Skills

Payer rules knowledge

Denial management

Data analysis

Communication skills

Tools

AdvancedMD

AthenaHealth

Waystar

Job description

LifeStance Health Inc. seeks a Quality and Performance Coordinator to support QA audits and performance improvement across Revenue Cycle Management. You will analyze data, identify gaps, and partner with teams to improve accuracy, compliance, and efficiency in benefit verification, posting, denials, and AR management.

The role emphasizes adherence to payer rules, internal policies, and continuous improvement while promoting LifeStance values. This is a remote position with nationwide U.S.