Remote RCM Delivery Director: Strategy & Go-Live

Infinx; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Comprehensive Medical, Dental, and Vis

Paid Time Off

Paid Holidays

Pet Care Coverage

Employee Assistance Program (EAP)

Job summary

Infinx is seeking a Director of Revenue Cycle Operations to lead strategic client engagements in healthcare Revenue Cycle Management, spanning from initial implementation through stabilization and transition. The role requires deep expertise across billing, AR, denials, and reimbursement workflows, with a focus on scalable operating models and client success.

The ideal candidate will drive plan generation, staffing design, and governance, partnering with Product, Technology, and Customer Success

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field
• Master’s degree in Healthcare Administration, Business Administration, or related field
• 10+ years of progressive experience in healthcare Revenue Cycle Management
• 5+ years in a leadership, consulting, implementation, transition, or operational transformation capacity preferred
• Deep hands-on knowledge of end-to-end physician and/or ambulatory RCM workflows
• Strong experience across billing, payment posting, AR, denials, appeals, collections, and reimbursement processes
• Experience leading complex client implementations, operational transitions, or performance improvement initiatives
• Experience working with global or offshore delivery teams
• Strong implementation and transition management capability
• Executive-level communication and presentation skills
• Ability to travel approximately 20–30% for strategic client implementations, operational workshops, training, and escalation support

Responsibilities

• Lead Revenue Cycle delivery planning for strategic client implementations and complex operational transitions
• Translate contract scope, client expectations, workflows, volumes, and service requirements into executable operating plans
• Validate scope, volumes, productivity benchmarks, staffing assumptions, and client expectations prior to launch
• Provide subject matter expertise across billing, claims submission and billing, payment posting, AR follow-up, denial management and appeals, collections, credit balances and refunds, payer follow-up, reimbursement workflows, and inventory management
• Develop effort estimates, productivity assumptions, staffing requirements, skill profiles, and capacity models
• Identify operational risks, dependencies, access requirements, and implementation gaps before go-live
• Establish implementation milestones, readiness criteria, ownership, and escalation pathways
• Partner with Patient Access and CodingStrategic Delivery leads to ensure end-to-end alignment across the revenue cycle
• Validate product configuration and workflow readiness with Product and Technology teams
• Monitor production volumes, inventory, backlog, quality, productivity, turnaround time, and staffing utilization
• Provide functional guidance to Onshore and Offshore Operations teams
• Participate in client implementation and delivery meetings as needed
• Maintain structured risk, issue, dependency, and action tracking
• Escalate material risks with clear recommendations, owners, and recovery plans
• Lead delivery assurance through the initial stabilization period for assigned strategic engagements
• Monitor performance against SLAs, KPIs, productivity, quality, and financial expectations
• Conduct root-cause analysis for recurring operational issues and implement corrective action plans
• Review staffing against actual production demand and recommend adjustments
• Ensure SOPs remain current as workflows evolve during implementation
• Partner with Operations leadership to build independent delivery capability
• Drive timely resolution of customer concerns and delivery escalations
• Support account-level gross margin improvement by identifying operational inefficiencies and staffing opportunities
• Develop and execute a structured transition plan to the designated Onshore or Offshore Operations team
• Ensure complete knowledge transfer, documentation, training, reporting, and ownership before handoff
• Establish clear steady-state roles and responsibilities across Operations, Customer Success, Product, and support functions
• Define exit criteria and validate operational readiness before Strategic Delivery ownership is reduced

Skills

Executive-level communication

Stakeholder management

Strategic delivery planning

Operational leadership

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field

Master’s degree in Healthcare Administration, Business Administration, or related field

Tools

RCM platforms

Practice management systems

Electronic Health Records (EHR)

Payer portals

Workflow tools

Reporting platforms

Job description

Infinx is seeking a Director of Revenue Cycle Operations to lead strategic client engagements in healthcare Revenue Cycle Management, spanning from initial implementation through stabilization and transition. The role requires deep expertise across billing, AR, denials, and reimbursement workflows, with a focus on scalable operating models and client success.

The ideal candidate will drive plan generation, staffing design, and governance, partnering with Product, Technology, and Customer Success