Remote RCM Collections Team Lead

TridentCare; Carrollton (TX); Remote; USD 30,000 - 34,000; Full time

Job summary

TridentCare is seeking a Client Collections Team Lead to provide operational leadership, expert guidance on daily collections activities, and staff development. You will serve as the first escalation point for collector questions, drive department initiatives, and collaborate with Supervisors to improve productivity and accountability.

The role partners with QA and other teams to promote consistent collection strategies, identify operational barriers, and assist with complex account resolution

Qualifications

• High school diploma or GED equivalent.
• Organized and detail oriented, ensuring accuracy in following processes
• Excellent oral and written communication skills
• Basic competency in billing and collections processes Billing Systems and Microsoft Office software a plus
• Medical Billing systems experience a plus
• Must be adaptable, assertive, dependable, and able to adjust to changing priorities and requirements

Responsibilities

• Work assigned Book of Business. Accounts requiring advanced review or assistance.
• Research and resolve problem accounts requiring escalation.
• Escalate high-risk accounts to Supervisor, Manager or Director.
• Assist with account investigations and payment resolution activities.
• Serve as first-line support for collector with workflow, collections processes and system navigation questions.
• Triage operational issues and provide guidance on account management.
• Review Service Now escalated for AR assistance.
• Assist with reconciliation efforts and issue resolution. o Participate in client calls as needed and track open action items.
• Provide billback education to clients and track billback trends.
• Assist with drafting payment plans and gathering supporting documentation to present to Supervisor or Manager for approval.
• Conduct daily check-ins with newly hired collectors during onboarding.

Skills

Computer Skills Intermediate

Customer Service Some Knowledge

Education

High school diploma or GED equivalent

Tools

Billing Systems

Microsoft Office

Medical Billing systems

Job description

TridentCare is seeking a Client Collections Team Lead to provide operational leadership, expert guidance on daily collections activities, and staff development. You will serve as the first escalation point for collector questions, drive department initiatives, and collaborate with Supervisors to improve productivity and accountability.

The role partners with QA and other teams to promote consistent collection strategies, identify operational barriers, and assist with complex account resolution