RCM Client Delivery Director — Remote PST

Optum; Concord (CA); Remote; USD 113,000 - 193,000; Full time

Benefits offered by this job

Remote work option

Job summary

Optum Insight is seeking a Director of Revenue Cycle Management Client Delivery to lead end-to-end performance across Front, Middle, and Back RCM functions. The role focuses on delivering SLA adherence, client satisfaction, and cost efficiency within a matrix environment, with on-site client interaction and global collaboration.

The position requires 6+ years in RCM operations leadership, 5+ years in healthcare client management, and experience driving technology-enabled improvements.

Qualifications

• 6+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back, with a preference for leaders with back‑end RCM experience
• 5+ years of client management/consulting experience within healthcare delivery systems, interfacing with director‑level clients
• 4+ years planning and managing overall RCM strategy to ensure SLA adherence, incentive goals, and client performance
• Demonstrated experience driving projects and introducing technology to improve client performance and operational efficiency
• Demonstrated experience facilitating organizational change and providing process improvement recommendations
• Proven ability to analyze complex market opportunities and develop creative solutions
• Willing or ability to travel up to 25% of the time on a sustained basis

Responsibilities

• Operations: Provide direction, oversight, and monitoring of RCM performance on a daily, weekly, monthly, and quarterly cadence
• Deliver updates to clients and Centers of Excellence (COEs) as necessary
• Proactively raise concerns with clients, COEs, and delivery teams, influencing change to drive action and improvement
• Celebrate successes across clients, COEs, and delivery teams
• Perform regular analysis of performance, including industry metrics, client metrics, SLAs, and incentive programs
• Use enterprise‑approved AI tools to streamline workflows, automate tasks and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation

Skills

RCM Operations Leadership

Client Management

Process Improvement

Change Management

Data Analytics

Job description

Optum Insight is seeking a Director of Revenue Cycle Management Client Delivery to lead end-to-end performance across Front, Middle, and Back RCM functions. The role focuses on delivering SLA adherence, client satisfaction, and cost efficiency within a matrix environment, with on-site client interaction and global collaboration.

The position requires 6+ years in RCM operations leadership, 5+ years in healthcare client management, and experience driving technology-enabled improvements.