Remote Quality Assurance Supervisor - Data & Compliance

Career Team; Indiana (PA); On-site; USD 60,000 - 70,000; Full time

Job summary

Career Team is seeking a Quality Assurance Supervisor to conduct case file reviews, monitor data integrity, review payments, and ensure contract compliance. This full-time remote role reports to the Quality Assurance Manager and supports continuous improvement across programs.

Qualifications include a Bachelor's degree or equivalent, WIOA/TANF/SNAP experience in QA, strong Excel and data systems skills, and excellent communication.

Qualifications

• Bachelor's degree or equivalent workforce experience.
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must.
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills.
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems.
• Excellent interpersonal and communication skills, both oral and written.
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
• Identify deficiencies and trends, document findings, and recommend corrective action.
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs.
• Lead bi‑weekly check‑in calls with Program Directors, Regional Directors, and other appropriate staff.
• Maintain and update multiple spreadsheets and reporting tools daily.
• Monitor quality assurance reports and dashboards and alert the QA Manager of any discrepancies.
• Assist with preparation for and response to program monitoring and audits.
• Support the development and continuous improvement of policies, procedures, and quality management practices.
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
• Maintain up‑to‑date knowledge of standard operating procedures and contract and TEGL updates.
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management.
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment.
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams to quickly resolve variances.
• Maintain a high level of accuracy and confidentiality in handling participant information.
• Approach each day and task with a positive attitude and a “ZAG” mindset.
• Other duties and projects as needed

Skills

Attention to detail

Analytical thinking

Interpersonal communication

Education

Bachelor's degree or equivalent

Tools

MS Excel

Google Drive

Job description

Career Team is seeking a Quality Assurance Supervisor to conduct case file reviews, monitor data integrity, review payments, and ensure contract compliance. This full-time remote role reports to the Quality Assurance Manager and supports continuous improvement across programs.

Qualifications include a Bachelor's degree or equivalent, WIOA/TANF/SNAP experience in QA, strong Excel and data systems skills, and excellent communication.