Remote Case Quality & Data Integrity Analyst

wfgrp; Town of Texas (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program. You will review case documentation for accuracy, enter and reconcile data, and ensure timely submissions while maintaining confidentiality.

Remote work with occasional training or meetings; travel may be required for surge support. Strong attention to detail and experience with data systems are essential.

Qualifications

• High school diploma or equivalent.
• Associate or bachelor’s degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field recommended.
• Minimum of one year of experience in data entry, quality review, case review, records review, or related support roles.
• Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems.
• Ability to learn approved case management, data entry, documentation, or quality review tools.
• Maintain confidentiality and professional boundaries.
• Ability to complete required federal, client, and company training and background checks.
• Experience reviewing case files and data validation within federal/state programs.
• Strong Excel skills for data cleanup and trackers.
• Bilingual English/Spanish preferred.

Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness.
• Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records.
• Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases.
• Support batch uploads, data correction, upload error resolution, and data reconciliation activities.
• Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support.
• Maintain organized case documentation, quality review notes, audit trails, and correction records.
• Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams.
• Track case documentation status, data entry status, correction status, and pending quality review actions.
• Protect sensitive participant, program, and Government-related information.
• Maintain objective documentation without unsupported conclusions or personal opinions.
• Participate in required training, operational briefings, quality review meetings, and staff meetings.
• Perform additional duties as assigned.

Skills

Attention to detail

Data entry

Documentation review

Written and verbal communication

Confidentiality

Bilingual English/Spanish

Microsoft Office

Education

Associate or bachelor’s degree in related field

Tools

Microsoft Office

Excel

Databases/secure systems

Job description

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program. You will review case documentation for accuracy, enter and reconcile data, and ensure timely submissions while maintaining confidentiality.

Remote work with occasional training or meetings; travel may be required for surge support. Strong attention to detail and experience with data systems are essential.