Quality Assurance Specialist

America Works of New York Inc; Seattle (WA); On-site; USD 52,700 - 71,300; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with Employer Matching

Team environment

Mission-driven work

Job summary

America Works of Washington, Inc. is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program.

The role reviews participant records, monitors program compliance, ensures documentation accuracy, and assists in reporting. You will work with Career Coaches and the Director of Compliance to improve processes and maintain confidentiality.

Qualifications

• Associate or bachelor's degree in business administration, public administration, human services, compliance, workforce development, or related field preferred; equivalent combination will be considered.
• Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or roles requiring attention to detail and data accuracy.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication; professional demeanor and sound judgment.
• Ability to interpret policies, procedures, contracts, and program requirements.
• Proficiency in Microsoft Office Suite and familiarity with CRM/teams/SharePoint-like systems.
• Commitment to supporting underserved communities.

Responsibilities

• Review participant files, case notes, documentation, and records for accuracy and compliance.
• Monitor program quality and alignment with WIOA requirements and funding rules.
• Review exits, credentials, MSGs, and other performance documentation.
• Identify gaps and opportunities for process improvement.
• Participate in QA reviews, audits, and corrective actions.
• Maintain complete participant records and ensure timely data entry.
• Support data quality initiatives and performance reporting accuracy.
• Collaborate with Career Coaches and leadership to resolve issues and improve practices.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Policy interpretation

Data accuracy

MS Office

CRM software

Education

Associate or bachelor's degree

Tools

CRM software

Microsoft Teams

OneDrive

SharePoint

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Quality Assurance Specialist –
Location: Olympia, WA
Schedule: Monday–Friday, Full-Time (Day Shift, In-Person)
Compensation: $62,000 Annual Salary

Position Summary

America Works of Washington, Inc., a socially conscious organization committed to helping individuals achieve economic self-sufficiency, is seeking a Quality Assurance Specialist to support program quality, compliance, documentation accuracy, and data integrity for a workforce development program.

The Quality Assurance Specialist is responsible for reviewing participant records, monitoring program compliance, ensuring documentation accuracy, and supporting the integrity of program reporting. This role plays an essential part in maintaining complete and accurate case files, identifying quality improvement opportunities, and ensuring program activities align with WIOA requirements, funding guidelines, and organizational standards.

The Quality Assurance Specialist works closely with Career Coaches and the Career Success Team to support accurate enrollment, documentation, performance tracking, and successful program outcomes. This position receives day-to-day functional guidance from the Director of Compliance.

Women, minorities, bilingual or multilingual candidates, and individuals with experience supporting underserved communities are strongly encouraged to apply.

Duties and Responsibilities

Quality Assurance & Compliance

• Review participant files, case notes, documentation, and records to ensure accuracy, completeness, and compliance.
• Monitor program quality and ensure alignment with WIOA requirements, funding requirements, and organizational policies.
• Review participant exits, credentials, measurable skill gains (MSGs), and other required performance documentation.
• Identify documentation gaps, compliance concerns, and opportunities for process improvement.
• Participate in quality assurance reviews, audits, and corrective action activities.

Data Integrity & Documentation

• Maintain accurate and complete participant records and case files.
• Verify data entry and ensure required documentation is completed accurately and timely.
• Support data quality initiatives and performance reporting accuracy.
• Participate in cross-verification processes to review and validate team members' work.
• Ensure confidential participant information is handled appropriately.

Program Support & Collaboration

• Collaborate with Career Coaches, program staff, and leadership to resolve documentation and compliance issues.
• Provide guidance and feedback to improve documentation practices and program consistency.
• Support the Career Success Team by ensuring accurate records and compliance processes so staff can focus on participant service delivery.
• Participate in team meetings, trainings, and continuous improvement efforts.

Qualifications

• Associate or bachelor's degree in business administration, public administration, human services, compliance, workforce development, or related field preferred; equivalent combination of education, training, and relevant experience will be considered.
• Experience in quality assurance, compliance, eligibility determination, case management, administrative review, or a role requiring strong attention to detail and data accuracy.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills, professional demeanor, sound judgment, and attention to detail.
• Ability to interpret and follow policies, procedures, contracts, and program requirements.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Familiarity with CRM software, Microsoft Teams, OneDrive, SharePoint, or similar systems preferred.
• Ability to maintain confidentiality and handle sensitive participant information.
• Passion for supporting individuals from underserved communities, including public assistance recipients, justice-involved individuals, individuals with disabilities, and individuals experiencing homelessness.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off Package
• 401(k) with Employer Matching After One Year
• Great team environment and work-life balance
• Opportunity to support a meaningful mission helping individuals achieve self-sufficiency through employment

Tags

Location

This position is currently accepting applications.