Remote Quality Assurance & Performance Analyst

Maximus; Pierre (SD); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

U.S. citizen required

Equipment provided

Background check

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards, contracts, and policies. The role involves conducting audits, analyzing performance data, and driving data-driven improvements across processes and training resources.

Collaborating with leadership, trainers, and support staff, you will help maintain quality assurance processes, generate reports, and support performance improvement initiatives to

Qualifications

• Bachelor's degree in relevant field and 3+ years of experience.
• 3+ years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Strong analytical skills to identify trends and provide actionable recommendations.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures as changes occur.
• Analyze operational performance reports and provide solutions to issues.
• Develop routine and ad hoc project performance reports and research solutions.
• Monitor quality assurance activities to support project effectiveness.
• Identify trends in quality program data and implement corrective actions.
• Assist in monitoring performance against contractual requirements using system applications.
• Develop staff knowledge materials and reference guides.

Skills

Quality assurance

Data analysis

Education

Bachelor's degree

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring adherence to quality standards, contracts, and policies. The role involves conducting audits, analyzing performance data, and driving data-driven improvements across processes and training resources.

Collaborating with leadership, trainers, and support staff, you will help maintain quality assurance processes, generate reports, and support performance improvement initiatives to