Remote Quality & AI Operations Analyst

Vida Health; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

Vida Health is seeking a Quality Compliance and AI Operations Analyst to drive QA initiatives across a remote, omnichannel contact center supporting Vida Member Services. You will implement HIPAA-compliant processes, analyze QA data, and optimize AI-driven evaluation tools.

You will collaborate cross-functionally to reduce AI hallucinations, monitor SLAs, and lead HITL workflows while leveraging Lean Six Sigma principles to improve patient outcomes and service quality.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
• 3–5 years of healthcare quality, process improvement, and healthcare technology execution across omni-channel environments.
• Experience with SQL for data querying and reporting (Amazon Athena/Looker).
• Hands-on experience with contact center speech analytics and Auto-QA features (AWS Contact Lens).
• Strong knowledge of HIPAA, CMS compliance and Lean Six Sigma practices.
• Experience leading HITL audit workflows, SLA tracking and QA calibration.
• Excellent analytical, problem-solving and cross-functional communication skills.

Responsibilities

• Develop and oversee quality programs to ensure compliance with HIPAA and other regulations.
• Identify and implement training to improve staff performance using automated compliance insights.
• Track and analyze KPIs to improve patient outcomes and service quality.
• Design and tune AWS Auto-QA prompts and rule-building to flag risks and minimize AI hallucination.
• Extract and analyze QA logs using SQL for weekly defect reports and dashboards.
• Oversee HITL QA workflows and SLA adherence; manage QA appeals.

Education

Bachelor’s degree in Healthcare Administration

Tools

Looker

Amazon Athena

DataDog

AWS

Job description

Vida Health is seeking a Quality Compliance and AI Operations Analyst to drive QA initiatives across a remote, omnichannel contact center supporting Vida Member Services. You will implement HIPAA-compliant processes, analyze QA data, and optimize AI-driven evaluation tools.

You will collaborate cross-functionally to reduce AI hallucinations, monitor SLAs, and lead HITL workflows while leveraging Lean Six Sigma principles to improve patient outcomes and service quality.