Remote Quality & AI Compliance Analyst (Healthcare Ops)

Vida-Health; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Vida Health is seeking a Quality Compliance and AI Operations Analyst for Vida Member Services to drive QA initiatives and regulatory compliance in a remote healthcare contact center environment. You will lead quality programs, training, and KPI analyses while leveraging AWS tools and SQL reporting to improve patient outcomes.

Responsibilities include tuning AI prompts, monitoring compliance across channels, and coordinating cross‑functional efforts to minimize risk and ensure service quality.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
• 3-5 years of experience in healthcare quality, process improvement, and omni‑channel tech execution.
• Practical experience using SQL to query data and build reports (e.g., via Athena/Looker).
• Hands-on experience with contact center speech analytics, rule-building, or Auto‑QA features.

Responsibilities

• Develop and oversee quality programs to ensure regulatory compliance (HIPAA, etc.).
• Identify and implement training to improve staff performance and quality from insights.
• Track and analyze KPIs to improve patient outcomes and service quality.
• Design and tune AWS Auto‑QA prompts and rule-building to flag risks and reduce AI hallucinations.
• Extract and analyze logs using SQL to build weekly defect reports and dashboards.
• Oversee HITL QA review workflows and manage QA appeals within SLAs.
• Facilitate QA calibration sessions with leadership to maintain scoring consistency.
• Manage escalation pathways for privacy, security incidents, and third-party issues.
• Conduct audits, risk assessments, and root cause analyses for quality issues.
• Lead Lean/Six Sigma initiatives to improve channel quality across voice, chat, email, AI agents.

Skills

Quality assurance

Regulatory compliance

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field

Tools

Amazon Athena

SQL

Looker

AWS Contact Lens

Job description

Vida Health is seeking a Quality Compliance and AI Operations Analyst for Vida Member Services to drive QA initiatives and regulatory compliance in a remote healthcare contact center environment. You will lead quality programs, training, and KPI analyses while leveraging AWS tools and SQL reporting to improve patient outcomes.

Responsibilities include tuning AI prompts, monitoring compliance across channels, and coordinating cross‑functional efforts to minimize risk and ensure service quality.