Remote QA & Talent Acquisition Specialist

My VA Support, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Remote work 100%

Career development

Weekends off

Job summary

MyVA Support is seeking a remote QA and Recruitment specialist to join our team. You will monitor quality policies, coach agents, and generate reports on call drivers, while supporting continuous improvement.

This role also handles candidate screening and interview scheduling, requiring 2+ years in QA and recruitment in a call center/BPO, a Bachelor's degree preferred, fluent English, and advanced Excel. The position offers 100% remote work with a dynamic team.

Qualifications

• Experience in Quality Assurance and Recruitment in a call center/BPO environment (2+ years).
• Bachelor's degree preferred.
• Fluent English (C1) with excellent communication skills.
• Proficient in MS Office and data analytics.
• Strong problem-solving and interpersonal skills.
• Advanced Excel knowledge and skills.

Responsibilities

• Monitor adherence to quality policies and procedures.
• Provide coaching and feedback to agents.
• Develop reports on top call drivers and opportunities for improvement.
• Attend call calibration sessions and contribute to action plans for quality enhancement.
• Execute internal monitoring and inform of suspicious behaviors.
• Contact potential candidates to conduct initial screening for suitability.
• Assist with coordination and scheduling of interviews for qualified candidates.

Skills

Quality Assurance

Recruitment

Data analytics

Advanced Excel

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

MyVA Support is seeking a remote QA and Recruitment specialist to join our team. You will monitor quality policies, coach agents, and generate reports on call drivers, while supporting continuous improvement.

This role also handles candidate screening and interview scheduling, requiring 2+ years in QA and recruitment in a call center/BPO, a Bachelor's degree preferred, fluent English, and advanced Excel. The position offers 100% remote work with a dynamic team.