Remote QA Specialist – Data & Compliance Audits

Sedgwick; Austin (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Sedgwick is seeking a Quality Audit Specialist in a telecommuter role in Texas to assess and improve data quality and performance of investigative service partners and internal resources. You will perform quality audits of case files, identify trends, and collaborate with stakeholders to ensure accurate data capture in the CRM, supporting service delivery and compliance.

Bachelor's degree preferred and four years of investigative experience required; strong communication and analytical skills

Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• Four years of investigative experience or equivalent combination of education and experience.
• Strong written and oral communication skills.

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency and quality.
• Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program

Skills

Oral and written communication

PC literacy

Analytical skills

Organizational skills

Independent work

Team collaboration

Education

Bachelor's degree

Job description

Sedgwick is seeking a Quality Audit Specialist in a telecommuter role in Texas to assess and improve data quality and performance of investigative service partners and internal resources. You will perform quality audits of case files, identify trends, and collaborate with stakeholders to ensure accurate data capture in the CRM, supporting service delivery and compliance.

Bachelor's degree preferred and four years of investigative experience required; strong communication and analytical skills