Quality Assurance Auditor - Data & Compliance

Sedgwick; Texas; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Sedgwick seeks a Quality Assurance Specialist - Auto to assess data quality and performance of investigative service partners and internal resources through quality audits of case files to ensure service delivery and compliance.

The role partners with stakeholders to identify trends, ensure comprehensive data capture in the CRM, and compile audit results for stewardship reporting while supporting ongoing quality initiatives.

Qualifications

• Bachelor's degree preferred.
• Four years of investigative experience or equivalent education/experience.
• Strong communication, analytical and organizational skills.
• Ability to work independently or in a team and meet performance standards.

Responsibilities

• Assesses performance of case files for accuracy, consistency and compliance.
• Identifies trends and opportunities to improve service efficiency and quality.
• Ensures data elements are accurately captured in CRM with stakeholders.
• Compiles audit results and supports quarterly stewardship reports.
• Monitors action items and project plans with stakeholders; updates mappings.
• Performs other duties and supports quality programs.

Skills

Oral and written communication

PC literate

Microsoft Office

Analytical skills

Organizational skills

Independent/team work

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick seeks a Quality Assurance Specialist - Auto to assess data quality and performance of investigative service partners and internal resources through quality audits of case files to ensure service delivery and compliance.

The role partners with stakeholders to identify trends, ensure comprehensive data capture in the CRM, and compile audit results for stewardship reporting while supporting ongoing quality initiatives.