Remote QA & Customer Support Specialist

Intulect; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Intulect is hiring a Customer Support & QA Specialist to sit between our development team and account managers. You will test features before customers see them, pre-test releases, and provide support during updates to ensure a smooth rollout.

We seek 1–3 years in technical support or software QA, with a comfort level using Monday.com and ticketing systems. Optional exposure to VR hardware or healthcare education is a plus; this remote role follows US EST hours.

Qualifications

• 1–3 years in technical support, software QA, implementation, or a similar product-facing technical role.
• Hands-on experience troubleshooting software for non-technical users.
• Comfortable with ticketing and project tools; we run on Monday.com.

Responsibilities

• Test the product before customers do: build and maintain test plans and release checklists.
• Be the first line of technical support for nursing faculty, program administrators, and health system staff.
• Triaging, documenting, and prioritizing issues, resolving what you can and escalating what you cannot.
• Bridge the two teams: translate customer-reported problems into technical detail for developers, and explain status to non-technical stakeholders.

Skills

Methodical and detail-oriented

Clear written communication

Tools

Monday.com

CRM software

Support ticket systems

Job description

Intulect is hiring a Customer Support & QA Specialist to sit between our development team and account managers. You will test features before customers see them, pre-test releases, and provide support during updates to ensure a smooth rollout.

We seek 1–3 years in technical support or software QA, with a comfort level using Monday.com and ticketing systems. Optional exposure to VR hardware or healthcare education is a plus; this remote role follows US EST hours.