Remote Loan Servicing Quality Assurance Specialist

Carrington; Westfield (IN); Remote; USD 3,720,000 - 3,995,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Educational reimbursement

Referral bonuses

Job summary

Carrington Mortgage Services is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance with policies, guidelines, and regulatory requirements across life-of-loan processes. The role involves remote scheduling and strong analytical/testing skills.

Responsibilities include evaluating remediation plans, performing data analyses, and communicating results to servicing units, using SharePoint to track progress and maintain data integrity.

Qualifications

• High school diploma required; bachelor’s degree or equivalent job experience preferred.
• Three or more years’ experience in mortgage/loan servicing.
• Two or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology and servicing timelines.
• Proficiency in MS Office and Excel; strong analytical and communication skills.

Responsibilities

• Complete thorough assessment of document provisioning/remediation plans and identify items needing clarification.
• Evaluate remediation plans from servicing units for sufficiency and compliance.
• Document processes, reports, and procedures per department policy.
• Conduct testing for internal/external findings and ensure timely plan implementation and remediation.
• Analyze loan data and communicate results to servicing units; update status in SharePoint.
• Escalate risk observations to management and maintain data integrity and confidentiality.

Skills

Analytical thinking

Problem solving

Testing & validation

Mortgage industry knowledge

Data analysis

Communication

Education

High school diploma

Bachelor’s degree or equivalent

Tools

SharePoint

MS Office (Excel)

Job description

Carrington Mortgage Services is seeking a Loan Servicing Quality Assurance Analyst to ensure compliance with policies, guidelines, and regulatory requirements across life-of-loan processes. The role involves remote scheduling and strong analytical/testing skills.

Responsibilities include evaluating remediation plans, performing data analyses, and communicating results to servicing units, using SharePoint to track progress and maintain data integrity.