Remote Compliance Systems QA Analyst

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage is seeking a Compliance Systems QA Analyst to validate loan origination system functionality against regulatory requirements, internal policies and business expectations. This role goes beyond scripted testing, applying regulatory knowledge to design tests and clearly communicate results.

You will own issues, work with Compliance, Legal, Technology and Operations, perform exploratory testing, and ensure audit-ready evidence. A strong mortgage QA background is preferred.

Qualifications

• Bachelor's degree or equivalent combinations of education, training, professional certifications, and relevant experience.
• Experience in compliance, mortgage operations, business analysis, legal support, quality assurance, or a related field.
• Experience in mortgage or loan operations, preferred.
• Experience with QA/testing, compliance, or similar analytical role in mortgage/financial services, preferred.
• Experience with loan origination systems, disclosures, and tools such as Jira or similar tracking systems, preferred.
• Understanding of loan movement through origination process end-to-end and compliance expectations.
• Comfortable scripted and exploratory testing with test expansion when needed.
• Ability to collaborate in a remote/offshore environment with Compliance, Technology, Operations, Legal, and external partners.
• Strong ability to translate regulatory guidance into test conditions and system behavior.
• Excellent communication and organizational skills for documenting findings and coordinating with teams.

Responsibilities

• Evaluate LOS functionality and workflows to ensure regulatory requirements, internal policies, and business rules are reflected in system behavior.
• Review regulatory requirements and determine how they should appear in the LOS, including rules, fields, workflows, and outputs.
• Take ownership of issues by interpreting requirements, defining expected behavior, validating implementation, and escalating when needed.
• Design and execute tests based on regulatory requirements, design documents, or high-level guidance, beyond pre-written scripts.
• Run structured test scripts and expand testing to cover edge cases and related behaviors affecting compliance.
• Perform exploratory testing when results are unexpected, investigating related issues and adjacent functionality.
• Document testing results clearly with pass/fail conclusions and supporting evidence.
• Log questions and exceptions, and work with stakeholders to obtain answers and validate findings.
• Recommend next steps or solutions for confirmed issues based on regulatory understanding and system behavior.
• Retest impacted areas after configuration changes or regulatory updates to ensure issues are resolved.

Skills

QA/testing

Compliance

Regulatory requirements

Loan origination systems

Jira

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Jira

Job description

CrossCountry Mortgage is seeking a Compliance Systems QA Analyst to validate loan origination system functionality against regulatory requirements, internal policies and business expectations. This role goes beyond scripted testing, applying regulatory knowledge to design tests and clearly communicate results.

You will own issues, work with Compliance, Legal, Technology and Operations, perform exploratory testing, and ensure audit-ready evidence. A strong mortgage QA background is preferred.