Remote QA Analyst - Compliance & Loan Servicing

WHEDA; Madison (WI); Hybrid; USD 67,000 - 83,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

State Retirement plan

457 Deferred Compensation

Group Term Life Insurance

Disability Insurance

Paid sick leave

28 personal holiday hours

12 paid holidays per year

Tuition reimbursement

Job summary

WHEDA in Madison, WI seeks a Quality Assurance Analyst to support the Commercial Loan Servicing Team, ensuring compliance with federal, state, and local guidelines for multifamily housing and economic development programs.

The role includes developing QC reports, auditing contracts and rents, and improving processes while training staff and safeguarding confidentiality. A remote/hybrid schedule is available after training at management discretion.

Qualifications

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field.
• 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.
• Moderate to High Excel Skills preferred.

Responsibilities

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers. Assists management in identifying, developing, and implementing tools needed to improve operational efficiency and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation. Performs or assists with other duties as assigned.

Skills

Housing regulations

Quality control

Workflow analysis

Data analysis

Policy development

Attention to detail

Customer service

Verbal and written communication

Problem solving

Time management

Confidentiality

Education

Bachelor's degree in business/QA/IT

3+ years QA experience

Tools

Microsoft Excel

Job description

WHEDA in Madison, WI seeks a Quality Assurance Analyst to support the Commercial Loan Servicing Team, ensuring compliance with federal, state, and local guidelines for multifamily housing and economic development programs.

The role includes developing QC reports, auditing contracts and rents, and improving processes while training staff and safeguarding confidentiality. A remote/hybrid schedule is available after training at management discretion.