QUALITY ASSURANCE ANALYST- COMMERCIAL LOAN SERVICING

WHEDA; Madison (WI); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

State Retirement plan

457 Deferred Compensation

Group Term Life Insurance

Disability Insurance

Paid sick leave

28 personal holiday hours

12 paid holidays per year

Tuition reimbursement

Job summary

WHEDA in Madison, WI seeks a Quality Assurance Analyst to support the Commercial Loan Servicing Team, ensuring compliance with federal, state, and local guidelines for multifamily housing and economic development programs.

The role includes developing QC reports, auditing contracts and rents, and improving processes while training staff and safeguarding confidentiality. A remote/hybrid schedule is available after training at management discretion.

Qualifications

• Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field.
• 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.
• Moderate to High Excel Skills preferred.

Responsibilities

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers. Assists management in identifying, developing, and implementing tools needed to improve operational efficiency and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation. Performs or assists with other duties as assigned.

Skills

Housing regulations

Quality control

Workflow analysis

Data analysis

Policy development

Attention to detail

Customer service

Verbal and written communication

Problem solving

Time management

Confidentiality

Education

Bachelor's degree in business/QA/IT

3+ years QA experience

Tools

Microsoft Excel

Job description

WHY WHEDA?

WHEDA serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture.

WHEDA employees participate in the State of Wisconsin benefit package (https://www.wheda.com/about-wheda/careers/benefits). WHEDA offers an excellent benefits package that includes:

• Medical, Vision, and Dental Insurance
• State Retirement plan
• 457 Deferred Compensation
• Group Term Life Insurance (and optional term life insurance for family members)
• Disability Insurance
• paid sick leave
• paid vacation time twenty-eight (28) personal holiday hours
• twelve (12) paid legal holidays per year
• tuition reimbursement program

WHEDA is an equal opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are also encouraged to apply.

WHEDA has a hybrid work policy where certain employees may enjoy a remote work schedule, based on position and business needs. See more details below related to this specific position.

WHEDA is seeking a Quality Assurance Analyst to join our Commercial Loan Servicing Team in our Madison facility.

SALARY

SALARY: Hiring Range for this position is from $67,022-$82,559 Annually. Offered Salary will be based on qualifications and internal pay equity. WHEDA provides a competitive salary and WHEDA employees participate in the State of Wisconsin benefit package which includes retirement, health insurance and deferred compensation programs.

POSITION OVERVIEW

The Quality Assurance Analyst position is responsible for providing expert analytical support and quality control to the Commercial Loan Servicing Department for all multifamily affordable housing and economic development programs administered by WHEDA. This includes ensuring strict and timely compliance with federal, state, and local guidelines, financing sources, regulations, contracts, and department policies.

ESSENTIAL DUTIES

• Recommends and assists with development of quality control reports and software functionality including edits and testing updates; analyzes and evaluates report data to assess the effectiveness of policies and procedures; prepares recommendations for changes in operational and administrative processes.
• Monitors timeliness and completeness of tasks required under government housing regulations and contracts; prepares reports; services, monitors & collects documentation for specific programs/products within the Risk Team as required.
• Performs quality control audits of contract renewals, rent adjustments, vouchers, management and occupancy reviews, and resident concerns to ensure compliance with internal policies and procedures and federal regulations.
• Evaluates and modifies business group processes and workflow for improved compliance and efficiency; ensures training and operational assistance is provided for staff and customers. Assists management in identifying, developing, and implementing tools needed to improve operational efficiency and accuracy.
• Responds to requests for information and provides subject matter expert guidance to other departments, customers, the public, and/or outside agencies.
• Participates in cross-functional groups to assist in strategic focus planning and program planning and evaluation. Performs or assists with other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in business, Quality Assurance, Information Technology, or a closely related field AND 3 years of professional level experience related to quality assurance; OR equivalent combination of education and experience.

Moderate to High Excel Skills preferred.

KNOWLEDGE AND SKILLS

• Housing regulations, principles, practices, procedures, and applicable federal, state, and local laws
• Quality control principles, practices, and procedures
• Workflow and process analysis methods
• Data analysis methods
• Policy and procedure development practices
• Attention to detail, and ability to troubleshoot for process improvement
• Customer service principles
• Excellent verbal and written communication skills
• Problem solving skills and ability to work under pressure
• Successful prioritizing and management of work projects
• Ability to work independently and efficiently
• Strong adherence to confidentiality in working with clients and vendors

This position is eligible for a remote/hybrid work schedule, after initial training is completed, and at the discretion of the direct manager.

APPLICATION DEADLINE

This position will remain open until filled.

Questions may be directed to [e-mail].

This position is not eligible for a work-related immigration visa sponsorship.

We request you do not include a photo of yourself with your application for employment. Any submitted will be removed prior to viewing by hiring leaders. Thank you.

Equal employment opportunity, including veterans and individuals with disabilities.

An Equal Opportunity Employer Operating Under an Affinitive Action Plan.

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