Remote Purchase Mortgage Origination Specialist

ZHL Zillow Home Loans, LLC; Ohio; Hybrid; USD 32,666,000 - 68,197,000; Full time

Job summary

Zillow Home Loans, LLC is seeking a remote Mortgage Loan Officer for Ohio, focusing on purchase loans introduced through Zillow’s ecosystem. You will guide borrowers from first contact through funding while delivering a best-in-class experience.

You may operate in a high-volume, digitally driven environment or a relationship-based model. The role requires licensing, ongoing education, and strong client service in a structured, metrics-driven setting.

Qualifications

• 3+ years of mortgage origination experience with emphasis on purchase loans.
• Active NMLS license (state) or banking license; CORE pre-licensing completed.
• Physically located in and working remotely from Ohio.
• Strong client service orientation with consultative sales and KPI-driven performance.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing.
• Convert opportunities into funded loans through proactive follow-up and borrower consultation.
• Build strong relationships with customers and Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, LOS, and data-driven tools to manage pipeline health and engagement.
• Partner with processing, underwriting, and closing teams to move loans efficiently.
• Deliver a high-quality customer experience through phone, email, and text.
• Stay current on market trends, lending programs, and regulatory requirements.

Skills

Mortgage origination

Purchase transactions

NMLS license

Client relationships

Education

CORE Pre-Licensing Education

Bachelor’s degree preferred

Tools

CRM systems

LOS systems

MS Office (Outlook, Excel)

Job description

Zillow Home Loans, LLC is seeking a remote Mortgage Loan Officer for Ohio, focusing on purchase loans introduced through Zillow’s ecosystem. You will guide borrowers from first contact through funding while delivering a best-in-class experience.

You may operate in a high-volume, digitally driven environment or a relationship-based model. The role requires licensing, ongoing education, and strong client service in a structured, metrics-driven setting.