Remote Publisher Success Specialist

Mondo; New York (NY); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K

Paid time off

Job summary

Mondo is hiring a Publisher Support Specialist for a remote role with EST hours. Start ASAP; permanent position with compensation in the $60k–$65k range plus bonus and benefits.

You will handle high-volume publisher inquiries, troubleshoot monetization issues, and ensure customer success in a fast-paced ad-tech environment. The role requires 1–2 years in client-facing support, experience with publishers or ad tech, and a completed degree.

Qualifications

• 1-2 years of relevant professional experience in client-facing support.
• Experience supporting publishers, website owners, bloggers, or digital advertising clients.
• Experience managing a high volume of tickets using HubSpot or Zendesk.
• Excellent written communication and professional client interaction skills.
• Degree completed is required.

Responsibilities

• Manage a high volume of incoming publisher support requests through a ticketing system.
• Troubleshoot and resolve issues related to websites, publisher accounts, advertising technology, and monetization.
• Provide clear, professional, and empathetic communication to clients.
• Identify when issues require escalation and coordinate with internal teams to drive resolution.
• Maintain accurate ticket documentation and ensure a positive client experience.
• Adapt to changing priorities and increased support volume during peak periods.
• Identify recurring issues and opportunities to improve support processes and the publisher experience.

Skills

Written communication

Customer service

Problem solving

Adaptability

Education

Bachelor's degree

Tools

HubSpot

Zendesk

Job description

Mondo is hiring a Publisher Support Specialist for a remote role with EST hours. Start ASAP; permanent position with compensation in the $60k–$65k range plus bonus and benefits.

You will handle high-volume publisher inquiries, troubleshoot monetization issues, and ensure customer success in a fast-paced ad-tech environment. The role requires 1–2 years in client-facing support, experience with publishers or ad tech, and a completed degree.