Remote Public Sector Service Delivery Director

CAI; Helena (MT); Remote; USD 190,000 - 225,000; Full time

Job summary

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery across State and Local Government accounts. This remote, full-time role requires 25-30% travel as you drive quality service and customer satisfaction nationwide.

You will oversee end-to-end delivery, support sales and business development, and provide strategic guidance to senior client stakeholders across the public sector.

Qualifications

• 5-7+ years in IT account management or technical delivery in public sector.
• Experience with public sector procurement: RFP cycles and SLAs.
• Strong relationship-building and stakeholder management.
• Willingness to travel 25-30%.

Responsibilities

• Lead the Delivery organization to achieve customer satisfaction.
• Oversee end-to-end delivery across all accounts.
• Support vertical sales and business development.
• Provide strategic guidance to client stakeholders.

Skills

IT Account Management

Technical sales

Public sector experience

Stakeholder management

Travel readiness

Education

Bachelor's degree in Business / IT

Tools

RFP processes

SLA management

Job description

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery across State and Local Government accounts. This remote, full-time role requires 25-30% travel as you drive quality service and customer satisfaction nationwide.

You will oversee end-to-end delivery, support sales and business development, and provide strategic guidance to senior client stakeholders across the public sector.