Public Sector Service Delivery Director — Remote

CAI; Augusta (ME); Remote; USD 190,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Job summary

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts across the country. This full-time, remote role requires 25-30% travel and responsibility for end-to-end delivery, client satisfaction, and continuous improvement of services.

You will support vertical sales, engage in strategic client relationships, and ensure quality outcomes aligned with RFP processes and SLAs.

Qualifications

• Bachelor’s degree in Business, IT or related field.
• 5+ years in IT account management, technical sales or delivery in public sector.
• Experience with large public sector initiatives and procurement cycles.

Responsibilities

• Lead the delivery organization and ensure high-quality services across state and local government accounts.
• Provide strategic guidance to customers and manage end-to-end delivery across all accounts.
• Support vertical sales, business development and national client relationships.
• Oversee assessments, transitions and serve as escalation point for delivery.
• Collaborate with sales on proposals, SOWs and client engagements.
• Travel approximately 25–30% to support engagements and events.

Skills

Public sector delivery

Stakeholder management

RFP management

SLA management

Travel readiness

Communication

Sales support

Education

Bachelor's degree in Business/IT or related field

Tools

CAI tools

Job description

CAI is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts across the country. This full-time, remote role requires 25-30% travel and responsibility for end-to-end delivery, client satisfaction, and continuous improvement of services.

You will support vertical sales, engage in strategic client relationships, and ensure quality outcomes aligned with RFP processes and SLAs.