Remote Executive Director, Public Sector Delivery

CAI; Hagåtña (GU); À distance; USD 190 000 - 225 000; Plein temps

Résumé du poste

CAI is seeking an Executive Director, Service Delivery - Public Sector, to lead overall delivery for State and Local government accounts nationwide. This remote, full-time role requires 25-30% travel and focuses on delivering quality services, expanding existing accounts, and supporting sales initiatives at a national level.

You will oversee delivery, drive customer satisfaction, and ensure adherence to SLAs across managed engagements, while partnering with sales and executives to win new

Qualifications

• Bachelor's degree in Business, Information Technology or related field preferred.
• 5-7+ years in IT Account Manager, Technical sales or Technical Delivery in a public sector environment.
• Experience overseeing large public sector initiatives and RFP cycles.
• Willingness to travel 25-30%.

Responsabilités

• Lead the Delivery organization to achieve excellent customer satisfaction.
• Own end-to-end day-to-day delivery execution across accounts and services within the vertical.
• Support vertical sales, business development and building customer relationships at a national level.
• Provide strategic advice to customer stakeholders and senior consultants.
• Provide project scoping support and SOW creation.

Connaissances

Delivery leadership

Customer satisfaction

SLA management

Account management

Strategic consulting

Relationship building

RFP responses

Sales support

Travel readiness

Formation

Bachelor's degree in Business/IT or related field

Description du poste

CAI is seeking an Executive Director, Service Delivery - Public Sector, to lead overall delivery for State and Local government accounts nationwide. This remote, full-time role requires 25-30% travel and focuses on delivering quality services, expanding existing accounts, and supporting sales initiatives at a national level.

You will oversee delivery, drive customer satisfaction, and ensure adherence to SLAs across managed engagements, while partnering with sales and executives to win new