Remote Public Benefits Case Planner

Washington State Department of Social and Health Services; Olympia (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Orca card for transportation

King County premium pay (5%) and free,

Public benefits training and growth

Job summary

Washington State Department of Social and Health Services seeks a Public Benefits Specialist 4 (CPSS) to join the Virtual Case Management Center. The role involves evaluating eligibility for public assistance, conducting in-depth client interviews, and coordinating service plans with referrals to BFET, TANF, and related programs.

Applicants should have a bachelor’s degree or higher and 12 months of PBS experience or equivalent combined education/experience, plus completion of the PBS Training

Qualifications

• Eligibility expertise in Washington public assistance programs.
• Ability to navigate WAC/RCW and internal manuals.
• Strong case-planning methods grounded in client context.
• Ability to interpret complex data for fast, accurate decisions.
• Clear, empathetic communication with clients.
• Ability to remain calm while handling distressed individuals.
• Resilience and flexibility amid shifting priorities.

Responsibilities

• Determine and re-determin eligibility for public assistance programs.
• Conduct intensive client interviews and orientations to programs.
• Perform complex duties in financial eligibility and policy interpretation.
• Develop service plans and referrals to appropriate programs.
• Monitor progress and update service plans; remove barriers.
• Read and apply WAC, RCW, and procedural manuals.

Skills

Eligibility analysis

Policy interpretation

Case planning

Analytical thinking

Effective communication

Crisis navigation

Resilience & adaptability

Cultural competence

Education

Bachelor's degree or higher

PBS Training Program completion

Job description

Washington State Department of Social and Health Services seeks a Public Benefits Specialist 4 (CPSS) to join the Virtual Case Management Center. The role involves evaluating eligibility for public assistance, conducting in-depth client interviews, and coordinating service plans with referrals to BFET, TANF, and related programs.

Applicants should have a bachelor’s degree or higher and 12 months of PBS experience or equivalent combined education/experience, plus completion of the PBS Training