Senior Public Benefits Case Planner

State of Washington; Shelton (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

DSHS ESA in Mason, WA is seeking a Public Benefits Specialist 4 (PBS4) – Case Planning and Support Specialist to join our team. This full-time in-office role provides hands-on support and leadership to staff and clients across public assistance programs.

The PBS4 will conduct eligibility interviews, develop individualized case plans, and coordinate with external agencies to connect clients with housing, employment, and support services.

Qualifications

• Experience with Washington public assistance programs and eligibility redetermination.
• Ability to interpret Washington Administrative Code and RCW in practice.
• Trauma-informed approach to case planning and service delivery.

Responsibilities

• Conduct interviews to assess cash, food, and medical program eligibility.
• Explain benefit pathways and conduct program orientations.
• Design and monitor personalized case plans addressing barriers.
• Refer clients to housing, job training, and other services.
• Coordinate with external agencies to align support plans.
• Review complex documents to determine program fit.
• Authorize and track supportive services like transportation or childcare.
• Maintain accurate case notes in multiple systems.
• Respond to audits and ensure regulatory compliance.
• Participate in outreach, home visits, and client advocacy.

Skills

Eligibility expertise

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience & flexibility

Education

Bachelor’s degree or higher

Tools

ACES

Barcode

eJAS

HPF

Job description

DSHS ESA in Mason, WA is seeking a Public Benefits Specialist 4 (PBS4) – Case Planning and Support Specialist to join our team. This full-time in-office role provides hands-on support and leadership to staff and clients across public assistance programs.

The PBS4 will conduct eligibility interviews, develop individualized case plans, and coordinate with external agencies to connect clients with housing, employment, and support services.