Entry-Level Public Benefits Specialist – Make a Difference

Washington State Department of Social and Health Services; Tacoma (WA); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Orca Card for transportation

Job summary

Washington State Department of Social and Health Services – ESA/CSD is hiring entry-level Public Benefits Specialists to support residents at the Pierce South CSO in Tacoma. This full-time on-site role involves interviewing applicants, determining eligibility for financial, SNAP, and Medicaid programs, and processing online applications using internal software.

The position emphasizes training, growth in public service, and serving diverse communities with classroom and on-the-job learning.

Qualifications

• Four years in a customer service job where the major duties involved public contact or supporting financial eligibility determination, or one year of equivalent out-of-state experience handling public assistance eligibility.
• Ability to learn and use various computer programs and process applications.

Responsibilities

• Process initial and ongoing eligibility determinations for Financial, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program.
• Process all applications and case actions according to federal and state requirements.

Skills

Customer service

Interviewing

Eligibility determination

Tools

Case management software

Job description

Washington State Department of Social and Health Services – ESA/CSD is hiring entry-level Public Benefits Specialists to support residents at the Pierce South CSO in Tacoma. This full-time on-site role involves interviewing applicants, determining eligibility for financial, SNAP, and Medicaid programs, and processing online applications using internal software.

The position emphasizes training, growth in public service, and serving diverse communities with classroom and on-the-job learning.