Public Benefits Specialist - Help Washingtonians Access Aid

Washington State Department of Social and Health Services

Moses Lake (WA)

On-site

USD 50,000 - 66,000

Full time

14 days+

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Job summary

Washington State Department of Social and Health Services (DSHS) invites applications for a Public Benefits Specialist 1-3 in Moses Lake. The on-site position within ESA CSD offers entry-level training and exposure to financial, food, medical, and child care programs while serving Washington residents with empathy and professionalism.

The role includes conducting eligibility interviews, processing online applications, and using internal software to determine benefits.

Qualifications

Four years in a customer service job with major duties involving public contact or staff support in financial eligibility determination.
One year of equivalent out-of-state experience conducting financial eligibility determinations for public assistance programs.

Responsibilities

Process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications and verification for each benefit program.
Process applications and case actions in accordance with federal/state requirements based on household income and size.
Explain program requirements and answer questions about benefits to clients.