Remote Provider Support Specialist (NC)

Vaya Health; Northern (KY); Hybrid; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Vaya Health is seeking an ACCESS Provider Services Specialist for a remote, home-based role based in North Carolina. The position supports providers with claims, contracts, authorizations, benefits, services, registries and community resources, handling calls with first-call resolution when possible.

Responsibilities include triaging inquiries, educating providers on available resources, and routing to the appropriate One Touch workgroup while ensuring PHI confidentiality in compliance with

Qualifikationen

• Bachelor's degree in Human Services or related field required.
• Minimum two years of experience working with adults or children with serious psychiatric, chemical dependence or developmental disability in a community setting.

Aufgaben

• Handle telephonic requests from providers; provide information and triage needs.
• Educate providers on resources and navigate forms, training guides, and contracting processes.
• Document all calls and routing activities in the electronic information system; ensure end-of-day completion.

Kenntnisse

Communication skills

Phone handling

Documentation

Problem solving

Ausbildung

Bachelor's degree in Human Services

Jobbeschreibung

Vaya Health is seeking an ACCESS Provider Services Specialist for a remote, home-based role based in North Carolina. The position supports providers with claims, contracts, authorizations, benefits, services, registries and community resources, handling calls with first-call resolution when possible.

Responsibilities include triaging inquiries, educating providers on available resources, and routing to the appropriate One Touch workgroup while ensuring PHI confidentiality in compliance with