Remote Provider Support & Onboarding Specialist (NC)

Alliance Health; United States; Remote; USD 31,547 - 40,212; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Long Term Disability

Generous retirement savings plan

Flexible work schedules including hybrid/remote options

Paid time off including vacation, sick leave, holiday

Dress flexibility

Job summary

Alliance Health is seeking a Provider Support Line Specialist for a remote home office position. This role involves assisting providers with enrolling in networks, addressing claims, and navigating EHR systems. Candidates must have a high school diploma and at least three years of office experience.

Key responsibilities include managing helpdesk calls, troubleshooting IT issues, and providing administrative support. The salary ranges from $22.90 to $29.19 hourly, with various benefits including medical and flexible work schedules.

Qualifications

• Strong grammar, spelling, punctuation, and vocabulary skills.
• Effective oral and written communication skills.
• Ability to organize work to meet schedules and timelines.

Responsibilities

• Provide coverage of the Provider Network Helpdesk phone.
• Guide providers through the credentialing process.
• Assist providers in navigating EHR and portal platforms.
• Respond to requests for information in writing and via email.
• Troubleshoot basic IT issues including resetting passwords.

Education

High school diploma or equivalent

Three years of office experience

Tools

Microsoft Office suite

Computerized record-keeping techniques

Job description

Alliance Health is seeking a Provider Support Line Specialist for a remote home office position. This role involves assisting providers with enrolling in networks, addressing claims, and navigating EHR systems. Candidates must have a high school diploma and at least three years of office experience.

Key responsibilities include managing helpdesk calls, troubleshooting IT issues, and providing administrative support. The salary ranges from $22.90 to $29.19 hourly, with various benefits including medical and flexible work schedules.