Remote Provider Success Manager: Performance & Partnerships

LegalShield; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) company match

Paid time off, holidays, sick leave, 


Parental leave

Disability and life insurance

IDShield membership plans

Job summary

LegalShield is seeking a Provider Success Manager to support our network of law firms by monitoring SLAs, coaching attorneys, and driving performance improvements. This role acts as the primary liaison between LegalShield and assigned firms, ensuring they meet quality standards while enhancing the member experience.

The PSM will train on best practices and technology, monitor firm performance, resolve member issues, and support business development initiatives.

Qualifications

• Bachelor’s degree in Business, Management, or related field (or equivalent work experience).
• At least 1 year experience managing third-party teams or vendors.
• Strong negotiation and vendor management skills.
• Experience with cross-functional teams (Legal, Operations).
• Excellent communication and relationship-building abilities.
• Detail-oriented with accuracy and efficiency.
• Knowledge of regulatory compliance related to vendor management.
• Proficient with Microsoft Office and ERP/vendor tools like SAP or Oracle.

Responsibilities

• Monitor provider law firm performance against SLAs.
• Coach attorneys and support performance improvement plans.
• Serve as liaison between LegalShield and assigned firms.
• Collaborate with internal teams to address member issues.
• Support business development initiatives with providers.
• Maintain compliant, cost-effective vendor relationships.

Skills

Negotiation

Management

Cross-functional collaboration

Communication

Problem-solving

Attention to detail

Regulatory compliance

Vendor management software

Education

Bachelor’s degree in Business/Management

Equivalent work experience

Tools

SAP

Oracle

Microsoft Office

Job description

LegalShield is seeking a Provider Success Manager to support our network of law firms by monitoring SLAs, coaching attorneys, and driving performance improvements. This role acts as the primary liaison between LegalShield and assigned firms, ensuring they meet quality standards while enhancing the member experience.

The PSM will train on best practices and technology, monitor firm performance, resolve member issues, and support business development initiatives.