Remote Provider Outreach & Education Lead (CA)

Gainwell Technologies; California; Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking an experienced Provider Outreach & Education Supervisor to lead provider outreach and education activities supporting California's Medi-Cal program. You will supervise a team responsible for engaging, educating, and supporting healthcare providers and help ensure they have the information, training, resources, and operational support needed to participate in Medi-Cal.

You will lead Provider Field Representatives, coordinate outreach and education activities,

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Six or more years of experience in provider relations, provider outreach, provider education, healthcare operations, training, healthcare consulting, Medicaid/Medi-Cal, or a related healthcare function.
• Three or more years of leadership or supervisory experience, including responsibility for coaching, developing, and managing employee performance.
• Experience working directly with healthcare providers, provider offices, medical groups, healthcare organizations, or other healthcare stakeholders.
• Strong presentation, facilitation, training, relationship-management, and communication skills with the ability to effectively engage healthcare providers, clients, employees, and internal business partners.
• Strong analytical, organizational, and problem-solving skills with experience identifying provider needs, resolving operational issues, and improving business processes.
• Experience using business applications, reporting tools, customer relationship management systems, provider systems, or other technology used to track outreach activities and resolve provider issues.

Responsibilities

• Supervise Provider Field Representatives responsible for conducting provider outreach, education, training, and relationship-management activities throughout California.
• Plan, assign, and monitor provider outreach activities, field visits, training sessions, presentations, and other team deliverables to ensure contractual and operational requirements are achieved.
• Identify provider education and training needs and help develop outreach strategies, educational materials, presentations, and other resources designed to improve provider understanding and engagement.
• Serve as an escalation resource for complex provider questions and operational issues while partnering with internal teams and client stakeholders to research and resolve concerns.
• Monitor provider outreach activities, team performance, field coverage, training effectiveness, and other operational measures and provide regular updates and reporting to leadership.
• Lead, coach, train, and develop employees while managing performance, supporting professional development, and ensuring consistent execution of outreach and education expectations.
• Evaluate provider feedback, operational trends, and existing processes to identify opportunities to improve provider education, engagement, service delivery, and the overall provider experience.

Skills

Leadership

Presentation skills

Training

Relationship management

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Gainwell Technologies is seeking an experienced Provider Outreach & Education Supervisor to lead provider outreach and education activities supporting California's Medi-Cal program. You will supervise a team responsible for engaging, educating, and supporting healthcare providers and help ensure they have the information, training, resources, and operational support needed to participate in Medi-Cal.

You will lead Provider Field Representatives, coordinate outreach and education activities,