Remote Provider Development Associate

Gordian; Los Angeles (CA); Remote; USD 21,000 - 29,000; Full time

Job summary

ServiceChannel is seeking an Associate Provider Development Manager to support provider relationships and growth initiatives from a remote Mexico location. The role focuses on learning provider networks, data collection, and cross-functional collaboration to improve service quality.

Responsibilities include assisting with engagement programs, maintaining provider profiles, and supporting KPI reviews while escalating issues as needed.

Qualifications

• 3+ years of experience in facilities management, procurement, account management, operations or a related field preferred.
• Interest in developing relationships with service providers and learning the Facility Management industry.
• Strong willingness and ability to learn from team members and collaborate across functions.

Responsibilities

• Support Provider Development Managers in cultivating and maintaining relationships with key service providers and business partners.
• Assist with provider engagement activities and follow established processes to support service quality, provider participation, and network growth.
• Support the collection, organization, and review of provider KPIs and performance information, escalating trends or concerns to the appropriate team member.
• Build foundational knowledge of ServiceChannel Marketplace programs and provider network processes to serve as a resource to providers and internal partners.
• Participate in provider conversations and meetings to develop relationship-management skills and gain an understanding of provider needs, challenges, and opportunities.
• Assist with maintaining accurate and up-to-date provider profiles, including services, capabilities, and other relevant information within ServiceChannel.
• Support established processes and programs while identifying opportunities for improvement and bringing recommendations to the team for consideration.
• Develop an understanding of how marketplace trends and changes may impact provider engagement and communicate observations to the Provider Development team.
• Support senior team members with value proposition development, provider communications, marketing initiatives, and growth-related activities.
• Participate in departmental initiatives to gain exposure to the broader business and understand how Provider Development contributes to organizational goals.

Skills

Relationship management

Data analysis

Excel basics

Remote collaboration

Job description

ServiceChannel is seeking an Associate Provider Development Manager to support provider relationships and growth initiatives from a remote Mexico location. The role focuses on learning provider networks, data collection, and cross-functional collaboration to improve service quality.

Responsibilities include assisting with engagement programs, maintaining provider profiles, and supporting KPI reviews while escalating issues as needed.