Remote Property Claims Team Lead

Reserv; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO (Paid Time Off)

Family leave

Remote work (work from anywhere)

Equipment (laptop & large monitor)

Job summary

Reserv is seeking a Property Claims Team Lead to guide a remote team of desk adjusters, ensuring accurate settlements and data-driven improvements. You will balance management duties with hands-on claims work, focusing on policyholder and client satisfaction while upholding regulatory and quality standards.

The ideal candidate has 5+ years in property claims, remote leadership experience, and an active adjuster license.

Qualifications

• Bachelor's degree in insurance, business administration, or a related field.
• 5+ years of insurance claims experience in the Property Claims lines, preference for commercial and Lloyd’s of London Markets experience.
• 3+ years of leadership experience in a remote environment.
• Active adjuster license: resident-state license where available, otherwise a DHS license; willing to obtain additional licenses within 60 days.
• Comfortable with technology and evolving claims systems and processes to drive efficiency.
• Demonstrated commitment to quality, accuracy, and confidentiality.

Responsibilities

• Lead and manage multiple desk Claim Adjusters in a fully remote environment.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Maintain best practices for handling, including evaluation and settlement.
• Monitor and analyze claims data to identify trends and areas for process improvement.
• Align team with client and customer expectations of the loss and what to expect throughout the process.
• Serve as a resource for escalations.
• Responsible for accuracy and adequacy of all financials.
• Enforce strategies to mitigate fraud and ensure compliance with legal and regulatory requirements.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Execute on performance management; attract, hire, retain and provide high level of training.
• Collaborate with internal teams to resolve complex or escalated loss-related issues.
• Establish and maintain strong relationships with external stakeholders including policyholders, agents, brokers, and legal representatives.
• Responsible for onboarding tasks / access and new hire cultural immersion
• Identify topics for team Huddles and Elevated Claims Experience Workshops
• Customer Obsession Champions - foster customer-centric mindset

Skills

Leadership experience

Analytical thinking

Tech-savvy

Communication

Education

Bachelor's degree in insurance or related field

Job description

Reserv is seeking a Property Claims Team Lead to guide a remote team of desk adjusters, ensuring accurate settlements and data-driven improvements. You will balance management duties with hands-on claims work, focusing on policyholder and client satisfaction while upholding regulatory and quality standards.

The ideal candidate has 5+ years in property claims, remote leadership experience, and an active adjuster license.