Remote Property Claims Field Inspector

State Farm; Lebanon (Lebanon County); On-site; USD 59,059 - 90,000; Full time

Benefits offered by this job

Competitive salary with annual raise

Annual bonus potential

Health, dental, vision insurance

Tuition assistance

Retirement plan

Paid time off

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to perform on-site inspections for residential and commercial claims, explain coverage, estimate damages, and guide insureds through the claims process with remarkable service.

You will collaborate with policyholders, agents, and others, gather evidence, and prepare detailed reports while handling claims up to $500,000 and ensuring regulatory compliance and accurate coverage evaluations.

Qualifications

• Experience as a Property Field Inspection Claim Specialist in the insurance industry.
• Strong knowledge of property insurance policies, coverage and claim handling practices.
• Knowledge of both residential and commercial building construction.
• Familiarity with local regulations and compliance requirements in your assigned territory.
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus.
• Proven ability to assess damages, estimate repair costs, and negotiate settlements.
• Detail-oriented with strong organizational and analytical skills.
• Proficient in using claims management software and other relevant tools.
• Physical agility to allow for frequent lifting, carrying and climbing a ladder; navigate roofs; crawl in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Interact with parties who express strong emotions or concerns about inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions and company guidelines.

Skills

Property claims experience

Policy knowledge

Construction knowledge

Regulatory knowledge

Communication skills

Negotiation

Damage assessment

Attention to detail

Claims software

Physical agility

Rope & harness safety

Driver's license

Education

Bachelor's degree in a related field or equivalent

Construction background

Water mitigation experience

Xactimate/XactContents knowledge

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to perform on-site inspections for residential and commercial claims, explain coverage, estimate damages, and guide insureds through the claims process with remarkable service.

You will collaborate with policyholders, agents, and others, gather evidence, and prepare detailed reports while handling claims up to $500,000 and ensuring regulatory compliance and accurate coverage evaluations.