Remote Property Claims Adjuster - Water Loss Specialist

allstate; Virginia Beach (VA); On-site; USD 33,117 - 57,211; Full time

Job summary

Allstate is seeking an Inside Property Adjuster to work remotely from a home office in the Virginia Beach area. The role centers on virtually inspecting damages, investigating coverage, preparing estimates, and settling water-related claims with customers, contractors, and vendors via Xactimate and ClaimsXVideo Collaboration.

You will communicate through voice, email, and text, balancing empathy with negotiation to deliver fast, fair resolutions while maintaining detailed documentation in the

Qualifications

• 2+ years of previous customer service experience.
• Residency within the Virginia Beach/Norfolk/Newport News, VA Metro area is mandatory.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

Responsibilities

• Provide exceptional service to policyholders by virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately.
• Interact with customers, contractors, and vendors through multiple software platforms and communication channels (phone, email, text).
• Investigate property claims, interpret policies, determine coverage, and negotiate settlements.
• Use multiple tools and processes to support fast-paced claim resolutions while ensuring accurate documentation.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Organizing

Teamwork

Time Management

Working Independently

Tools

Xactimate

ClaimsXVideo Collaboration

Job description

Allstate is seeking an Inside Property Adjuster to work remotely from a home office in the Virginia Beach area. The role centers on virtually inspecting damages, investigating coverage, preparing estimates, and settling water-related claims with customers, contractors, and vendors via Xactimate and ClaimsXVideo Collaboration.

You will communicate through voice, email, and text, balancing empathy with negotiation to deliver fast, fair resolutions while maintaining detailed documentation in the