Remote Project Manager & Process Improvement Analyst

State of Wisconsin; Wisconsin; Hybrid; USD 94,000 - 105,000; Full time

Benefits offered by this job

Health insurance options

Flexible spending accounts (medical, D

Dependent care, commuter, parking, HSA

Employee assistance program

Job summary

The Department of Health Services, Division of Quality Assurance, seeks a Project Manager & Business Process Improvement Analyst to lead complex projects, improve workflows, and support modernization across the division. This role combines project management, business analysis, and process optimization to deliver efficient, compliant operations.

The position offers remote work up to five days per week and is based in Madison, WI, with usual Monday–Friday hours.

Qualifications

• Expert-level project management and process improvement services across the DQA.
• Experience with Lean, Six Sigma, or similar methodologies.
• Experience coordinating multiple parties and regulatory/public sector projects.
• Experience developing reports and metrics on system capabilities and automation opportunities.
• Experience working as a liaison between business and IT, gathering requirements and coordinating UAT.
• Experience applying change management and organizational readiness competencies.

Responsibilities

• Providing expert-level project management, business analysis, and process improvement services to all DQA bureaus and offices.
• Ensuring that business processes are efficient, standardized, compliant with DQA policy and administrative code and statute, and aligned with division strategic priorities.
• Leading cross-functional project teams.
• Conducting end-to-end process reviews.
• Identifying inefficiencies and duplicative work.
• Developing quality assurance and audit measures.
• Recommending and implementing solutions—including business process automation and software enhancements.
• Acting as a liaison between business operations and information technology teams, translating operational needs into system requirements and ensuring successful implementation of technology-enabled solutions.

Skills

Project management

Business analysis

Process improvement

Cross-functional collaboration

Change management

Requirements gathering

Job description

The Department of Health Services, Division of Quality Assurance, seeks a Project Manager & Business Process Improvement Analyst to lead complex projects, improve workflows, and support modernization across the division. This role combines project management, business analysis, and process optimization to deliver efficient, compliant operations.

The position offers remote work up to five days per week and is based in Madison, WI, with usual Monday–Friday hours.