Remote Project Manager, Partner Programs & Operations

Aston Carter; Bellevue (WA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter is seeking an experienced Project Manager for Partner Programs & Operations to lead a high-visibility portfolio across the Partner organization. You will blend traditional project management with hands-on execution, data analysis, and governance, delivering actionable insights for leadership decisions.

You will own executive-facing reporting, drive process improvements, and lead cross-functional programs while maintaining centralized portfolio views and dashboards.

Qualifications

• At least 5 years of experience in project management, program management, PMO, operations, or a closely related field.
• Proven experience building and managing project management frameworks, governance processes, and PMO best practices.
• Demonstrated ability to manage multiple concurrent initiatives, including risks, dependencies, milestones, and executive communications.
• Experience driving accountability across cross-functional teams without direct reporting authority.
• Advanced experience using internal project and portfolio management tools for project tracking, portfolio management, reporting, workflow management, and dashboard creation.
• Ability to build scalable project and portfolio-level visibility tools that support leadership oversight.
• Experience working with Salesforce, Tableau, Power BI, or similar reporting and business intelligence tools.
• Strong data analysis and reporting skills, with the ability to translate data into actionable business recommendations.
• Experience developing operational reporting, dashboards, and insights using platforms such as Salesforce, internal tools, or other BI solutions.
• Operational management experience, including leading data cleanup initiatives and improving business processes.
• Proven ability to identify process inefficiencies, resolve operational backlogs, and drive operational excellence.
• Ability to execute work directly rather than solely coordinating stakeholders, particularly in SaaS and channel operations contexts.
• Strong written and verbal communication skills, including experience influencing stakeholders across multiple business functions.
• Demonstrated success creating structure and driving execution in ambiguous, fast-paced environments.
• Ability to quickly learn new processes, systems, and business functions.

Responsibilities

• Assess current and upcoming Partner initiatives and establish standardized project management processes across the portfolio.
• Create and maintain detailed project plans, including milestones, dependencies, risks, decision logs, and status reports.
• Build and manage a centralized portfolio view to give leadership visibility into strategic initiatives and their progress.
• Develop lightweight governance processes, templates, and operating rhythms that enable execution without unnecessary bureaucracy.
• Monitor project health and proactively escalate risks, blockers, and resource constraints to the appropriate stakeholders.
• Own executive-facing reporting across the Partner project portfolio, ensuring clear, accurate, and timely updates.
• Support initiatives involving partner transitions, systems enhancements, operational improvements, reporting projects, and other cross-functional programs.
• Lead operational projects from initiation through completion, taking direct ownership of deliverables and outcomes.
• Drive data cleanup and data-quality initiatives to improve the accuracy and reliability of operational information.
• Identify and resolve operational bottlenecks, aging requests, and process gaps to enhance efficiency and performance.
• Create and distribute recurring Partner Operations reporting to keep stakeholders informed on key metrics and trends.
• Analyze operational trends and provide data-driven recommendations to leadership to improve processes and outcomes.
• Track and report on program health metrics, SLAs, adoption metrics, support activity, and other operational performance indicators.
• Gather reporting requirements from Partner leadership and translate them into actionable specifications for internal Tableau or BI teams.
• Serve as the business owner and quality assurance lead for reporting solutions, ensuring dashboards and tracking tools meet business needs.
• Maintain operational dashboards and tracking tools, ensuring they remain accurate, relevant, and user-friendly.
• Identify reporting gaps and recommend solutions across internal platforms, including Salesforce, Tableau, and AI-enabled tools.
• Build scalable project and portfolio-level visibility tools that support leadership decision-making.
• Drive accountability across cross-functional teams without direct authority by setting clear expectations and follow-through.
• Lead process improvement initiatives to streamline operations and reduce backlogs.
• Collaborate closely with Partner Operations, Revenue Operations, and other cross-functional teams to support SaaS and channel-related initiatives.
• Communicate effectively with executive stakeholders, providing concise updates and clear recommendations.
• Leverage AI tools, where applicable, to improve documentation, reporting, and analysis.

Skills

PMO governance

Portfolio management

Cross-functional leadership

Stakeholder management

Data analysis

Data storytelling

Communication skills

Ambiguity management

Tools

Salesforce

Tableau

Power BI

Job description

Aston Carter is seeking an experienced Project Manager for Partner Programs & Operations to lead a high-visibility portfolio across the Partner organization. You will blend traditional project management with hands-on execution, data analysis, and governance, delivering actionable insights for leadership decisions.

You will own executive-facing reporting, drive process improvements, and lead cross-functional programs while maintaining centralized portfolio views and dashboards.